Committed to providing safe and reliable transportation
for the citizens of Highland County

FRS TRANSPORTATION - TITLE VI COMPLAINT PROCEDURE

DEFINITION:
Complainant procedure for filing a Title VI complaint with FRS Transportation.

DIRECTIVE:
To be in compliance with Title VI of the Civil Rights Act. All written complaints received will be investigated by our Title VI Client Rights Officer.

RESPONSIBILITIES:

  1. Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by FRS Transportation, hereinafter referred to as FRST, may file a Title VI complaint by completing and submitting the agency's Title VI Complaint Form. Complaint against FRST must be received in writing no more than 7 days after the alleged incident by filling out our FRST Title VI complaint form. Title VI Client Rights Officer will send written acknowledgement of receipt of a written Title VI complaint that is complete within 3 days after it is received.
  2. Once the complaint is received and acknowledged, FRST will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
  3. FRST has 21 days to investigate the complaint. If more information is needed to resolve the case, FRST will contact the complainant. The complainant has 10 business days from the date of the letter to send requested information to the Title VI Client Rights Officer handling the case. If the Title VI Client Rights Officer is not contacted by the complainant or does not receive the additional information within 10 business days, FRST can administratively close the case. A case can be administratively closed, also, if the complainant no longer wishes to pursue their case.
  4. After the Title VI Client Rights Officer reviews the complaint, the Civil Rights Officer will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 10 business days after the date of the letter or the LOF to do so.
  5. For transportation related Title VI matters a person may also file a complaint directly with the Ohio Department of Transportation, at ODOT Office of Equal Opportunity, Attention: Title VI Coordinator, 1980 West Broad Street, Columbus, OH 43223.
  6. A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
Note: If information is needed in another language, then contact (937) 393-0585 Ext 103 or (937) 393-4562 Ext 402.


Go to the Title VI Complaint Form.
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